Please read this Master Services Agreement (“MSA”) carefully before purchasing any products and/or services offerings located on the Website operated by Upgrade Web Design, LLC, a(n) Limited Liability Company formed in Michigan, United States (hereinafter referred to as “Upgrade Web Design,” “,” “us”, “we”, “our”). Your access to and use of this Website and Services and offerings is conditional upon your acceptance of and compliance with these Terms set forth in this Master Services Agreement (“MSA”) and including but not limited to our Acceptable Use Policy (“AUP”), Terms of Service (“TOS”), Privacy PolicyCookies PolicyWebsite Services Agreement (WSA), Hosting Services Agreement (“HSA”), and if a Services plan has ecommerce included (if applicable and available at time of purchase), our Ecommerce Services Agreement (“ESA”) and our Monthly Payment Terms & Conditions, the following terms and conditions shall apply to all purchases of Upgrade Web Design’s Website Design and Development Services (“Website Services” “Services” or “Website” as further defined below). If you do not agree with all applicable Agreements do not purchase any products or services now or in the future.



Last Updated: June 24, 2022

1. Introduction.
1.1. THIS SERVICE AGREEMENT (the “Agreement” and/or “Terms and Conditions”), as amended from time to time by Upgrade Web Design, LLC, a Michigan limited liability company, its subsidiaries, affiliates, predecessors, successors and assigns (the terms “Upgrade Web Design LLC”, “”, “Upgrade Web Design”, “us,” “we” and/or “our” shall refer to Upgrade Web Design, LLC), between you (the terms “Customer”, “Buyer”, “you” and/or “your” shall refer to the individual, entity or organization that accepts this Agreement, has access to your account or uses the Services) and, sets forth the terms and conditions applicable to your purchase and/or use of our products and services (collectively, the “Services”) as further set forth herein. You and together may be referred to herein as the “Parties” and each may be referred to herein as a “Party.” This Agreement explains our obligations to you, and your obligations to us in relation to any Services you purchase or otherwise utilize.

1.2. You acknowledge that you have read, understand and agree to be bound by all of the Terms and Conditions of this Agreement, as well as all other applicable rules or policies, terms and conditions, or service agreements that are or may be established by from time to time and are incorporated herein by reference. You may also elect to purchase additional Services from, our partners and/or other third parties, which may have their own service agreements or other related terms and conditions, and it is your obligation to review, accept and abide by those service agreements or other related terms and conditions, as well as this Agreement.

1.3. agrees to comply in all material respects with the Payment Card Industry Data Security Standard (“PCI-DSS”) to the extent applicable to and to the extent is storing, processing, or transmitting any “Cardholder Data” or “Sensitive Authentication Data” (as those defined under the PCI-DSS) in connection with the Services.

2. Orders: Acceptance Of Orders And Use Of Services.
2.1. In these terms of service the method you use to choose which Service(s) to purchase or renew is referred to as an “Order.” First-time customers must purchase our Services through our website. Existing customers may purchase or renew Services through the Upgrade Web Design website User Area, or by contacting our customer support team via chat, phone or ticket. You acknowledge and agree that all conversations with our customer support team shall be recorded and records of such conversations shall be treated as an Order for purchase or renewal of the respective Service(s).

2.2. Your Order will be deemed to be an offer by you to purchase the for Service(s) from us subject to these Terms. No Order shall be deemed to be accepted by Upgrade Web Design until we send you an email notification of our acceptance of the Order.

2.3. The date on which Upgrade Web Design will provide notice of acceptance of the Order, shall be considered as the Effective Date of this Agreement. The Term of the Service(s) will commence as of the Effective Date.

2.4. You must be at least eighteen (18) years of age at the time you place your Order. By submission of an Order you declare that you are eighteen (18) years old or older and have the legal capacity to enter into an agreement with Upgrade Web Design, LLC.

2.5. If you place an Order on behalf of a legal entity, you represent and warrant that you have the legal authority to bind such legal entity to this Agreement with additional Agreements provided by Upgrade Web Design, in which case the terms “you” or “your” shall refer to such legal entity. In the event that Upgrade Web Design establishes that you do not have the legal authority to bind such legal entities, you will be personally liable for the obligations under these Terms.

2.6. By placing an Order to purchase our Services you declare that there is no other restriction to enter into an agreement with Upgrade Web Design and you are not subject to trade sanctions, embargoes, and other restrictions.

2.7. You understand and agree that all Orders may be subject to automated compliance checks to determine if they meet our financial, security and other reasonable criteria (Fraud Screen). If your Order is flagged for review by any of these checks, it may require our manual review and approval. For such reasons, we might ask you for additional information before we can approve and accept your Order. We will use commercially reasonable efforts to review such Orders in a timely manner, but we are not liable for any delays.

2.8. By submitting an Order for purchase of our Service(s) you agree and expressly authorize us to use all personal data you provide in order to perform compliance and anti-fraud checks. You agree and expressly authorize us to disclose your personal data to third-parties or to obtain information about you from third parties, including but not limited to your credit/debit card number, in order to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization. Please refer to our Privacy Policy for further information about how we use your data.

2.9. Orders that fail our Fraud Screen will not be approved and Service(s) will not be provided. In case an Order fails to pass the Fraud Screen, you will receive formal notice that your Order has been cancelled. We are unable to provide additional information about the reasons a particular Order fails to pass the Fraud Screen. In case your Order is cancelled and Service(s) are not yet in production of your website, Upgrade Web Design will reimburse you for all pre-paid fees within seven (7) working days as of the date of Upgrade Web Design’s formal notice to you that your Order was cancelled. We have no liability for payment of any indemnification, compensation for damage or claims related to the Orders not approved because they have failed our Fraud Screen. No interest or other charges will accrue on the advance paid amounts. Upgrade Web Design is not liable for when a refunded amount of money appears in your bank or credit card account.

2.10. This Agreement applies to all Services, whether purchased or utilized separately or as part of a complete solution or packaged bundle. Your purchase of the Services, continued use of the Services, and/or continued access to the Services constitutes your acceptance of this Agreement. If you purchase Services that are sold together as a “bundled” package (e.g., you purchase a package that includes both hosting and a website or other Services, as opposed to your purchasing such Services separately), termination of any part of the Services will result in the termination of all Services provided as part of the bundled package. See Section 4 (Termination) for additional details on this subject. further reserves the right to modify the Services, at our sole and absolute discretion, either temporarily or permanently, at any time or from time to time, with or without notice to you. You agree that shall not be liable to you or any third party for any such modification of the Services and that your continued use of the modified Services, and/or continued access to the modified Services, constitutes your acceptance of any such modifications.

2.11. You acknowledge and agree that some or all of the Services you purchase or receive from us may be provided by one or more vendors, contractors or affiliates selected by in its sole and absolute discretion. As a part of your Services, may provide you access to third-party functionality or services, including, but not limited to, applications, widgets, plugins, Rich Site Summary (“RSS”), event feeds, other feeds, calculators, copy, forms and templates that are incorporated or offered as a part of one or more of the Services (collectively, “Third-Party Functionality”). You acknowledge and agree that your use of any Third-Party Functionality to which you are provided access as part of any Services is in accordance with the terms of any relevant third-party licenses, agreements and/or terms and conditions. Your failure to abide by any such third-party licenses, agreements and/or terms and conditions may result in the immediate termination of your Services provided by You understand and agree that does not control such Third-Party Functionality and is therefore not liable to you or any third party for any issues of any kind relating to issues relating to Third-Party Functionality. reserves the right, in its sole and absolute discretion, to alter, terminate, suspend, or cancel your access to Third-Party Functionality at any time and without notice to you.

3. Setup And Payment.
3.1. As consideration for the Services you purchase, order or otherwise utilize, you agree to pay all applicable prices and fees as designated in the related order process, with such prices and fees subject to change as provided in this Agreement. All prices and fees are due immediately or upon ordering and are non-refundable, except as otherwise expressly provided in this Agreement, as required by applicable law, or as such prices and fees are billed by under an invoice or order confirmation for Services issued to a Customer that expressly permits payment within thirty (30) days after has sent the Customer such invoice or order confirmation (“Net-30 Customers”).

3.2. If you require Additional Services, then additional prices and fees will apply pursuant to then current rates, which are also subject to change in accordance with this Agreement. All quoted prices and fees exclude all applicable sales tax, use tax, and other taxes and government charges, whether federal, or state. You are responsible for payment of all such taxes, fees, duties and charges on your payment for the purchase of Services arising from any and all fees under this Agreement. Accordingly, you agree to pay all sales and other taxes related to services or payments made by you hereunder. All payments of prices and fees for Services shall be made in U.S. dollars. In addition, due to time differences between (i) the time you complete the checkout process; (ii) the time the transaction is processed; and (iii) the time the transaction posts to your bank or credit card, the conversion rates may fluctuate and makes no representations or warranties that the amount submitted to your bank or credit card for payment will be the same amount that is posted to your bank or credit card statement and you agree to waive any and all claims against based upon such discrepancies (including any and all claims for a refund based on the foregoing). Set up prices and fees, if any, will become payable on the applicable effective date for the applicable Services.

3.3. Unless otherwise stipulated in the related order process, payment for the Services are to be made via a charge to your credit card, charge card, or debit card provided to us (“the Account”). You are solely responsible for any Account information that you provide to and must promptly inform of any changes or updates to the method of payment. By submitting an order for Services, you authorize to charge the order to the Account or to otherwise immediately bill you for the Services. You acknowledge and agree that unless otherwise expressly stipulated in the order process or otherwise changed afterwards in accordance with the applicable process, all annual, monthly or other recurring fees related to the Services or otherwise referenced in this Agreement are to be recurring transactions that will be billed on an ongoing basis until the Services are terminated in accordance with this Agreement. If you have provided billing information sufficient for automatic billing, then will bill you automatically in accordance with the applicable billing frequency. You are obligated to pay for the full amount of the Agreement, even if such full amount is scheduled to be paid in installments. If you elect to pay for the Services in installments, provided such a payment schedule is expressly permitted and accepted by, all installments must be received on or before the applicable due date.

3.4. Pricing for Services, renewals, plugins, and product upgrades may vary based upon the date of your purchase. Additional payment terms may apply to the Services you purchase, as set forth in the applicable supplemental service and product agreements to this Agreement, on our website or as otherwise outlined in the applicable order process.

3.5. Unless otherwise specified herein, on our website or in the applicable Order process, each Service is for a twelve-month term and will automatically renew on a recurring basis until the Agreement is properly terminated in accordance with its terms. Any Service that provides for a monthly billing cycle will be billed every four (4) weeks, unless you opted for an annual subscription, in which case your subscription will renew on the anniversary of the date of purchase. Any renewal of your Services with Upgrade Web Design is subject to our then current Terms and Conditions, including, but not limited to, successful completion of any applicable authentication procedure, and payment of all applicable service prices and fees at the time of renewal. It is at Upgrade Web Design’s sole discretion if any refund is issued should a cancellation request be submitted after the renewal date has passed.

3.6. Orders to will automatically opt-in to our automatic renewal process in accordance with the instructions (and subject to your agreement to the terms and conditions pertaining to that process) on our website or in the applicable order process. You agree that if you are enrolled in or otherwise utilizing our auto-renew service, we will attempt to renew your service at some point less than thirty (30) days prior to its expiration, and without notice to you. We will endeavor, but are not obligated, to provide you with notice prior to the renewal of your Services at least fifteen (15) days prior to the renewal date. Such automatic renewal for your Services, if successful, may be for a shorter term than the term for which you originally purchased your Services, but in no event shall such term be longer than the term currently in place for the Services. You further agree that, should the option to change from auto-renewal to manual renewal be made available, that you must call customer service in order to facilitate such a change. In any event, you are solely and absolutely responsible for the credit card or payment information you provide to and must promptly inform Upgrade Web Design of any changes thereto (e.g., change of expiration date, cancellation of card, or account number).

3.7. In the event that you are not enrolled in auto-renew, or are enrolled in services that do not require you to have opted-in to auto-renew, and want to renew your Services, you acknowledge and agree you are responsible for actively renewing your Services and you further assume all risk and consequences if you wait until the end of the Services term or otherwise to attempt to renew any Services. If any Service is not successfully renewed prior to the expiration of its then current term, all your rights to such Service will terminate, and we will have no obligation to allow you to renew a Service once its expiration date has passed. Additionally, for domain name registration services, even if a registry administrator or third-party service provider provides a grace period to upon expiration or termination of such Service, you acknowledge and agree that any post-expiration renewal or redemption processes implemented on your behalf are at our sole and absolute discretion, and may be subject to a late fee, reinstatement fee, redemption fee and/or other fee.

3.8. Without limiting any of Upgrade Web Design LLC’s rights hereunder, should any fee payment become delinquent, may suspend or cancel your Services; provided, however, related charges will continue to accrue. You acknowledge and agree that is not responsible whatsoever for any effect the suspension of Services might have. If provides any Service discount to you and you default on payments or obligations as outlined herein, may rescind all discounts and require full payment for the Services. All sums due and payable that remain unpaid after any applicable cure period herein will accrue interest as a late charge of 1.5% per month or the maximum amount allowed by law, whichever is less. further reserves the right to refer any amounts owed hereunder to a third party for collection in the event of default. In the event your account is sent to collection, you agree to pay all costs of collection, including costs, litigation and attorneys’ fees. A $20.00 (Twenty U.S. dollars) collection fee may be charged for all dishonored checks. Moreover, an additional fee may also be assessed for the following reasons: (i) late payment; (ii) payment with insufficient funds; (iii) denied or invalid credit card number; or (iv) the re-starting or reinstating of Services terminated for nonpayment. will re-start or reinstate any such Service in our sole and absolute discretion and subject to our receipt of the applicable service fee, renewal fee or other fee.

3.9. If Customer pays for the Services by credit card, debit card or charge card, Customer permanently and irrevocably waives any and all right to enact a ‘chargeback’ (that is, a disputed, reversed or contested charge with the applicable bank, credit card, charge card or other payment method) against these payments for any reason whatsoever against If for any reason is unable to charge your credit card on file in your Account or other payment method for the full amount owed for the Services provided, or if receives notification of a chargeback, reversal, payment dispute or is charged a penalty for any fee it previously charged to your Account or other payment method, you agree that we may pursue all available lawful remedies in order to obtain payment, including, but not limited to, immediate cancellation, without notice to you, of any your Services. We also reserve the right to charge you reasonable “administrative fees” or “processing fees” for (i) additional tasks we may perform outside the normal scope of the Services; (ii) additional time and/or costs we may incur in providing the Services, and/or (iii) your noncompliance with this Agreement (as determined by us in our sole and absolute discretion). Typical administrative or processing fee scenarios include, but are not limited to: (i) customer service issues that require additional personal time or attention; (ii) recouping any and all costs and fees, including the cost of Services, incurred by as the results of chargebacks or other payment disputes brought by you, your bank or other payment method processor. Administrative fees and or processing fees will be billed to the Account or other payment method you have on file with


4. Term, Termination, And Suspension.
4.1. Generally. may terminate this Agreement immediately for any or no reason and without notice to you. Without limiting the foregoing, reserves the right to terminate or suspend all Services immediately without notice to you if determines, in its sole and absolute discretion, that you have failed to comply with your obligations as set forth in this Agreement. In the event of your chargeback by a credit card, debit card, charge card or other payment method, or other non-payment by you in connection with your payments of the applicable billing cycle fee, renewal fee or other applicable fee, you acknowledge and agree that all of your Services may be suspended, canceled or terminated, in our sole and absolute discretion and without notice to you.

4.2. Unless otherwise stipulated in the related order process, you may terminate this Agreement and the Services, with 30 days advance notice by submitting a cancellation form on and speaking with a Customer Service representative, whereby this termination request may be recorded, and the Services will terminate as of the end of the applicable billing period. Subscriptions cannot be cancelled via voicemail. You are responsible for all fees incurred up to and including the date of termination and upon termination you may receive a final bill reflecting the balance due for any remaining charges and agree to pay all such fees incurred by you and/or via your utilization of the Services. If you order any Services by telephone and do not agree to be legally bound by these Terms and Conditions at that time, you must notify within seventy-two (72) hours from the time that has sent you a welcome email to your account email address on record, that you desire to cancel such Services, whereby the Services will be cancelled, and a refund of any payments or fees already paid to with respect to the order of the Services will be issued, with no further obligation by either Party. Your failure to notify of cancellation of any Services as described above will indicate that you acknowledge and agree that you have read and understood these Terms and Conditions and agree to be legally bound by them.

4.3. Except as otherwise expressly set forth herein or on our website, will cease charging your credit card, debit card, charge card or other payment method if applicable, for any monthly service fees as of the expiration of the billing cycle in which the termination is effective. Unless otherwise specified in writing by, you will not receive any refund for payments already made by you as of the date of termination, regardless of whether any related Services have been performed, and you may also incur additional fees and/or be obligated to pay us for the balance of your term (in the case of a monthly or annual subscription being paid over time, as provided in various supplemental service and product agreements). If termination of this Agreement is due to your default hereunder, you shall bear all costs of such termination, including any reasonable costs incurs in closing your account and you further agree to pay any and all costs incurred by in enforcing your compliance with this Section. Upon termination, you must destroy any copy of the materials licensed to you hereunder and referenced herein. You agree that upon termination or discontinuance for any reason, we may delete all information related to you on the Service, if applicable. In addition to the terms set forth herein, certain Services may have additional terms regarding termination, which are set forth in the applicable supplemental service and/or product agreements. Moreover, should you or we cancel or terminate your Services at any time prior to the completion of the applicable term, such cancellation or termination may result in our application of an early termination fee charged to your account, in our sole and absolute discretion and without notice to you.

4.4. Termination of Bundled Services. In addition to the Terms and Conditions set forth herein, if you purchase Services which are sold together as a solution or bundled package of Services (referred to as an “Express Plan” on our website”), any termination relating to any one such solution or bundled package will terminate all Services included in such solution or bundled package. For instance, without limiting the generality of the foregoing, any third-party subscription registered with or maintained by under this Agreement may be cancelled. Upon the effective date of termination, will no longer provide the solution or bundled package to you, any licenses granted to you will immediately terminate, and you must cease using such Services immediately; provided, however, that we may, in our sole and absolute discretion and subject to your agreement to be bound by the applicable agreements and to pay the applicable fees, allow you to convert certain Services included in the bundled Services to stand-alone Services such as a hosting or maintenance plan.

5. Ownership.
5.1. Generally. Except as otherwise set forth herein, all right, title and interest in and to: (i) all registered and unregistered trademarks, service marks and logos; (ii) all patents, patent applications and patentable ideas, inventions and/or improvements; (iii) all trade secrets, proprietary information and know-how; (iv) all divisions, continuations, reissues, renewals and extensions thereof now existing or hereafter filed, issued or acquired; (v) all registered and unregistered copyrights including, but not limited to, any forms, images, audiovisual files, and text; and (vi) all other intellectual property, proprietary rights or other rights related to intangible property which are used, developed, comprising, embodied in or practiced in connection with any of the Services identified herein (collectively, “ Intellectual Property Rights”) are owned by Upgrade Web Design, LLC or its licensors, and you agree to make no claim of interest in or ownership of any such Intellectual Property Rights. You acknowledge and agree that no title to the Intellectual Property Rights is transferred to you, and that you do not obtain any rights, express or implied, in’s Service or its licensors’ service, other than the rights expressly granted in this Agreement. To the extent that you create any derivative work (any work that is based upon one or more preexisting versions of a work provided to you, such as an enhancement or modification, revision, translation, abridgement, condensation, expansion, collection, compilation or any other form in which such preexisting works may be recast, transformed or adapted), any such derivative work is owned by and all right, title and interest in and to each such derivative work automatically vests in has no obligation to grant you any right in any such derivative work, except as otherwise expressly provided in one or more of the supplemental service and product agreements.

Trademark Ownership, Licenses and Restrictions. Upon your election to use and pay the applicable fees in conjunction with certain Services, may grant to you a non-exclusive, non-transferable, revocable, royalty-free license (without the right to grant sublicenses) to use and reproduce those trademarks expressly provided to you by for use under this Agreement (the “ Marks”). The Marks are solely for use in the display on those locations on your Website’s web pages as designated by in its sole and absolute discretion, and solely in accordance with any Trademark Use Policy, which is incorporated herein by reference and that may periodically change from time to time without notice to you. grants you no rights whatsoever in the Marks other than those expressly granted in this Section. You acknowledge and agree to’s exclusive ownership of the Marks. You agree not to take any action inconsistent with such ownership and you agree not to adopt, use or attempt to register any trademarks or trade names that are confusingly similar to the Marks or in such a way as to create combination marks with the Marks. At’s request, and in its sole and absolute discretion, you must immediately discontinue any use and display of the Marks. You acknowledge and agree that, except with respect to the limited trademark license expressly granted in this Section, no licenses are granted by with regard to any other trademarks, service marks or trade names owned by, its subsidiaries or affiliates.

Ownership of Data. You acknowledge and agree that owns all database, compilation, collective and similar rights, title and interest worldwide in our proprietary information databases, and all information and derivative works generated from those databases. Additionally, you hereby grant to a nonexclusive, worldwide, perpetual, irrevocable, fully paid-up right and license to use in our business, however it evolves, including the rights to copy, distribute, display, perform, transmit, prepare derivative works from or otherwise use without restriction the following information.

Use and Ownership of Images. The Services may contain, utilize or otherwise involve photo images (the “Images”) and as such may provide the Images to you in the process of providing the Services. The Images are either owned by or licensed from a third party. Unless otherwise stipulated by, your use of the Images is subject to the restrictions set forth in this Section and otherwise in accordance with this Agreement. Provided you are not in breach of this Agreement or any of the representations and warranties contained herein, and provided you have paid the applicable fees, you may perform the following actions subject to the restrictions set forth in this Section (upon termination of the Services or this Agreement all of your rights and licenses in and to the Images will immediately terminate):

  • incorporate the Images into your own original work and publish, display and distribute your work on the Website. You may not, however, resell, sublicense or otherwise make available the Images for use or distribution separately or detached from a product or webpage. For example, the Images may be used as part of a web page design, but may not be made available for downloading separately or in a format designed or intended for permanent storage or re-use by others. Similarly, you may be provided with copies of the Images (including digital files) as part of work product, but you are not permitted to use the Images separately or as part of any other product;
  • back up, copy, or archive the Images as necessary for internal use, and only as necessary for that use. Any copy or archive you make must include the Image’s copyright information; and
  • in the normal course of workflow, convey to a third party (such as a printer) temporary copies of the Images that are integral to your work product and without which the product could not be completed.

5.2. With respect to the use of any Images, you may not:

use the Images or any part as part of a trademark, service mark or logo. and those third parties from whom they have licensed images retain the full rights to the Images, and therefore you cannot establish their own rights over any part of the Images;

  • create scandalous, obscene, defamatory or immoral works using the Images, nor use the Images for any other purpose which is prohibited by law;
  • remove any copyright or trademark from any place where it appears on the Images or its accompanying materials;
  • rent, lease, sublicense or lend the Images, or a copy thereof, to another person or legal entity without the express written consent of;
  • transfer the rights to the Images, accompanying materials or storage media for the Images, except as specifically provided for in this Agreement. All other rights are reserved by and those third parties from whom has licensed images;
  • reverse engineer, decompile, or disassemble any part of the Images, accompanying materials or storage media for the Images, subject to applicable law;
  • copy or reproduce the Images, accompanying materials or storage media for the Images;
  • display the Images in any digital format or for any digital use at a resolution greater than 1920×800 pixels, except in editorial or preliminary design work. Doing so will be viewed as an attempt to distribute the Images in violation of this Agreement;
  • re-sell, distribute or sub-license the Images, storage media for the Images, or the rights to use the Images to anyone for any purpose, except as specifically provided for in this Agreement; or
  • use the Images in any way that could be considered defamatory, libelous, or illegal in the United States and internationally.

6. Customer Responsibilities.
6.1. Generally, You shall be responsible for the following (whereby you agree that your failure to perform these responsibilities shall be deemed a material breach of this Agreement):

  • providing current and updated Customer information (including your required first and last name, required billing address, required electronic mail address, required postal address, required phone and fax numbers, etc.) for’s use in contacting you regarding the Services and otherwise as necessary with regard to the Services and checking those points of contact throughout the term of this Agreement for notices and/or updates from;
  • providing Upgrade Web Design with access to your domain name registrar and domain name host so we may point your purchased domain name from a third-party registrar to Upgrade Web Design’s Hosting Services. Upgrade Web Design does not gift, purchase, registrar or host domain names for you in any way;
  • providing with all necessary information, data, text, music, sound, images, photographs, graphics, video, messages, tags, custom images (including, but not limited to, design, pamphlets, brochures, logos and other images) and other materials (collectively, the “Content”) to be used in connection with your website or online store (the “Website”) or otherwise for use in conjunction with the Services, other than that Content which expressly agrees to supply;
  • acquiring any authorizations necessary to use the intellectual property (including, but not limited to, copyrights and trademarks) or information of third parties;
  • contacting for all changes, modifications and enhancements to the Website and/or Services starting from the date of sale and otherwise remaining engaged in the related processes;
  • providing with unrestricted access to the Website and/or related accounts as needed for to provide the Services hereunder;
  • granting to and its subcontractors the necessary rights and licenses with respect to the Website, the Content and materials related thereto in order to carry out obligations under this Agreement;
  • allowing to make a reasonable number of archival or backup copies of the Website as deemed necessary by in providing the Services;
  • ensuring that you maintain a current and complete backup of your Content at all times;
  • obtaining Internet connectivity to access the Website, to send and receive e-mail and to otherwise access and utilize the Internet;
  • reviewing and adhering to any end user-facing policies and/or terms provided by for use on your Website (i.e., a customer privacy policy), and further revising any such policy to accurately reflect your business practices; and contacting with notice of your decision to cancel or discontinue the Services. IF NO SUCH NOTIFICATION IS GIVEN TO UPGRADE WEB DESIGN BY YOU, UPGRADE WEB DESIGN WILL ASSUME YOU ARE SATISFIED WITH AND ACCEPT ALL SERVICES, AND UPGRADEWEBDESIGN.COM WILL BILL ANY RELATED SERVICE FEES DIRECTLY TO YOUR CREDIT CARD.

6.2. Depending on the Services you choose, you may also be responsible for establishing and maintaining a commercial relationship with a financial institution, credit card processor, bank, PayPal or Stripe. The terms of any such relationship are between you and that entity and such terms may be more restrictive or place limits on your use of the Services; you should therefore contact those entities for more information regarding such terms where applicable.

Website Control and Content. Unless otherwise expressly stated herein or depending on the services you elect to receive, you will be solely responsible for the operation of your Website, including the accepting, processing and filing of customer orders generated through your Website, and handling any customer inquiries, complaints or disputes arising from orders or sales generated through your Website. Automatic backup services may be available for database backup and website backup depending on the Services you elect to receive. For backup on demand services in database backup and website backup, all backups done by us will be counted towards existing storage capacity elected in the Services you receive. Backup services are not guaranteed and you agree that has no obligation to hold backup information for a specified period of time nor is all backup information guaranteed to be available at all times. If backup services are not available to you or you elect to opt out of the backup services, you agree that has no obligation to backup any data related to your Website’s Content, data or operation and you should independently take appropriate steps to maintain such data in accordance with your needs and requirements.

6.3. You will be solely responsible for creating, and controlling the Content on your Website, unless provides content creation or copywriting services as part of any design or other Services available to you under this or any other supplemental service and product agreements applicable to the plan(s) you purchased from , including all descriptions of the products and services you offer to customers with your Website and user-generated Content on and related to your Website. When acting as a conduit, will give you discretion over your Content provided it is compatible and interoperable with any Services provided under this Agreement. You retain all rights, title and interest in and to all intellectual property rights embodied in the Content, exclusive of any Content provided by

6.4. You acknowledge that, when providing you with the ability to publish and distribute your own or third-party products, services or Content on your Website, is acting only as passive conduits for the publishing and/or distribution of such products, services or Content. has no obligation to you or any third party, and undertakes no responsibility to review your Website, the products or services listed therein or any other Content, including, but not limited to, user-generated Content published and/or distributed on your Website to determine whether any such product, service or Content may incur liability to third parties.

6.5. Except as otherwise stated in this Agreement, you are to be considered the owner of all Customer Content. During the period that provides Services to you pursuant to this Agreement, you hereby grant to and its subcontractors a limited, non-exclusive, royalty-free, worldwide license to copy, reproduce, distribute, transmit, display, perform, create derivative works from, modify, and otherwise use your Website and the Content solely for the purpose of rendering the Services hereunder. You also acknowledge and agree that reserves the right to use your domain name and your Website screenshots in’s portfolio and/or other advertising and promotional materials as provided for above.

6.6. In the event that you post Content or allow your users to upload Content onto your Website, you agree to designate a copyright agent under the Digital Millennium Copyright Act (the “DMCA”) (see 17 U.S.C 512(c)(3) for further detail). In the event that a copyright holder contacts’s copyright agent under the DMCA, you acknowledge and agree that may take all necessary action as required under the DMCA in its sole and absolute discretion, including removing Content from your Website. See our Digital Millennium Copyright Act (DMCA) Notice Policy for more details.

Customer Data Collection; Use of Visitor Data; Privacy Policy.

6.7. You are solely responsible for maintaining all Customer Data that is collected by or disclosed to you in trust and confidence and use and disclose such information solely in accordance with your privacy policy. You must post, maintain and adhere to your privacy policy that informs your Website customers what Visitor Data is collected, how it is used, the effective date of your privacy policy and how customers of your Website can learn of changes to your privacy policy. You shall include a hyperlink to your privacy policy on the homepage of your Website and on all pages where you collect Visitor Data. In addition, you must prominently include within your posted privacy policy a statement notifying your customers that your Website is hosted by and that has access to aggregated information about customers of your Website in order for to analyze performance and make improvements to products.

6.8. Accurate Information. You agree to: (1) provide certain true, current, complete and accurate information about you as required by the application process; and (2) maintain and update the information you provided to us when purchasing our Services as needed in order to keep the information current, complete and accurate. We rely on this information to send you important information and notices regarding your account and our Services. You agree that (itself or through its third-party service providers) is authorized, but not obligated, to use the National Change of Address program (and/or such other systems or programs as may be recognized by the United States Postal Service or other international postal authority for updating and/or standardizing address information) to change any address information associated with your account (e.g., registrant address, billing contact address, etc.), and you agree that may use and rely upon any such changed address information for all purposes in connection with your account (including the sending of invoices, order confirmations and other important account information) as though such changes had been made directly by you.

WCAG Compliance; Limitation of Liability.

6.9. Upgrade Web Design aims to have its services accessible to people with disabilities. For full details on Upgrade Web Design’s Accessibility Policies, see our: Accessibility Statement.

6.10. Upgrade Web Design does not guarantee WCAG compliance. Upgrade Web Design offers to install and configure the UserWay widget provided free of charge from to all Upgrade Web Design clients. The UserWay widget interacts with each website, browser and operating system differently and therefore Upgrade Web Design provides no warranty or assurances that the Software will perform as expected on your website. If you or your users experience any unexpected technical issues, bugs or malfunctions, it is your responsibility to report such issues to including a detailed message, relevant screenshots, browser versions, OS version and device type. If the UserWay Software changes the intended behavior of your website in any way or does not provide accessibility improvements as expected, you may remove any UserWay code from your site and discontinue using the Software by reporting to us at

6.11. In no event shall Upgrade Web Design be liable to you or to any third party claiming through you or on your behalf. As such, neither Upgrade Web Design, its directors, officers, employees or agents, nor any Upgrade Web Design partner, affiliate or third-party service provider shall in any way be liable to you or your users and you hereby waive any direct or indirect, economic, financial, special, commercial, incidental, exemplary or consequential damages, including without limitation lost profits, citations, loss of business revenue or earnings, lost data, damages caused by bugs, glitches, malfunctions or a failure to realize intended functionality, design or content, arising from or in connection with the use or performance of the Software, even if Upgrade Web Design or a Upgrade Web Design affiliate are aware of the possibility of such damages. You agree to indemnify and hold Upgrade Web Design harmless from all claims, judgments, liabilities, expenses, or costs arising from any breach of this agreement and/or acts or omissions.

7. Customer Representations And Warranties.
7.1. Customer hereby represents and warrants as follows:

  • Customer can form legally binding contracts under applicable law;
  • Customer is at least eighteen (18) years old and is responsible for supervising the activities of any under- age user;
  • To Customer’s knowledge, there is no action, proceeding or investigation pending or threatened which questions, directly or indirectly, the validity or enforceability of this Agreement;
  • Entering into this agreement or otherwise purchasing the Services will not conflict with, or result in a breach of, the terms, conditions or provisions of, or constitute a default or result in a termination of, any agreement or instrument to which Customer is a Party;
  • Customer has taken all actions required by applicable law and have obtained all consents which are necessary to authorize or enable it to enter into this Agreement and/or purchase the Services;
  • To the extent that Customer is a business entity, the individual ordering the Services or otherwise entering into this Agreement on behalf of Customer has been duly authorized and is empowered to bind Customer business entity to this Agreement;
  • Customer shall ensure the accuracy of the materials provided to, including, but not limited to, Content, descriptive claims, warranties, guarantees, nature of business, and contact information;
  • Customer shall acquire any authorization necessary for hypertext links to third-party websites used on your Website or otherwise in conjunction with the Services;
  • To the extent Customer gathers any personal information about visitors to your Website, Customer shall not share that personal information with any third party without first obtaining a visitor’s consent;
  • Customer will not provide Content or other materials, or use the Services in any manner that either directly or indirectly infringes any rights of a third party;
  • Customer’s Content, other materials provided in conjunction with the Services, and use of the Services will in all respects conform to all applicable laws and regulations;
  • Customer shall use the Services in complete accordance with’s Acceptable Use Policy;

7.2. For any and all end user-facing policies and/or terms provided by to Customer for use on Customer’s Website (i.e., a Customer privacy policy), Customer shall review and fully adhere to any such policy. Customer acknowledges and agrees that it is solely responsible for revising any such policy to accurately reflect Customer’s business practices. You agree that, if you are using the Services for a third party, you represent and warrant that you have: (i) provided notice to that third party of your intent to purchase the Services; (ii) obtained that third party’s express consent to purchase the Services on its behalf; and (iii) the authority to nonetheless bind that third party as a principal to all Terms and Conditions provided herein. You accept sole and absolute liability for harm caused by the wrongful use of the Services.

8. Customer Account Access.
To access or use the Services or to modify your account, you are required to establish an account and obtain a login name, password and/or passphrase. You authorize us to process any and all account transactions initiated through the use of your password and/or passphrase. You are solely responsible for maintaining the confidentiality of your password and passphrase. You must immediately notify us of any unauthorized use of your password or passphrase and you are responsible for any unauthorized activities, charges and/or liabilities made through your password or passphrase. In no event will we be liable for the unauthorized use or misuse of your login name, password or passphrase, or for the unauthorized access to your account(s) as a result of the same. You agree that we may log off, terminate, or cancel any account that is inactive for an extended period of time at our sole discretion.

9. Privacy, Disclosure, And Use Of Information.
9.1. Our Privacy Policy is located on our website at The Privacy Policy sets forth your rights and responsibilities and our rights and responsibilities with regard to your personal information. You agree that we, in our sole and absolute discretion, may modify our Privacy Policy. We will post any such revised Privacy Policy on our website and any such Privacy Policy is effective upon posting. You agree to periodically review our websites, including the current version of our Privacy Policy. You agree that, by using our Services after modifications to the Privacy Policy become effective, you have agreed to these modifications. You acknowledge that if you do not agree to any such modification, you may terminate this Agreement. We will not refund any fees paid by you if you terminate your Agreement with us except as otherwise expressly provided in one or more of the supplemental service and product agreements. We will not process the personal data that we collect from you in a way incompatible with the purposes and other limitations described in our Privacy Policy. You represent and warrant that you have provided notice to, and obtained consent from, any third-party individuals whose personal data you supply to us as part of our Services with regard to: (i) the purposes for which such third party’s personal data has been collected; (ii) the intended recipients or categories of recipients of the third party’s personal data; (iii) which parts of the third party’s data are obligatory and which parts, if any, are voluntary; and (iv) how the third party can access and, if necessary, correct the data held about them. You further agree to provide such notice and obtain such consent with regard to any third party’s personal data you supply to us in the future. We are not responsible for any consequences resulting from your failure to provide notice or receive consent from such individuals nor for your providing outdated, incomplete or inaccurate information.

9.2. You acknowledge and agree that pursuant to’s Privacy Policy (please click to see’s Privacy Policy), may make available information you provide or that we otherwise maintain to such public or private third parties as applicable laws require or permit, including, but not limited to, making publicly available, or directly available to third parties, some or all of such information as follows: (i) for inspection by law enforcement officials (including in the case of potential criminal activity); (ii) to respond to criminal and civil subpoenas and court orders that reasonably appear to be valid; in connection with the sale of all or certain use of our assets; (iv) to enforce or apply the terms of this Agreement; and (v) to protect the rights, property or safety of, our users or others, whether during or after the term of your use of the Services. reserves the right to report activity that it believes to be potentially criminal to the appropriate law enforcement agencies.

9.3. We will not process data about any identified or identifiable natural person that we obtain from you in a way incompatible with the purposes and other limitations which we describe in this Agreement.

9.4. will take reasonable precautions to protect the information it obtains from you from our loss, misuse, unauthorized access or disclosure or use, or alteration or destruction, of that information. You acknowledge and agree that shall have no liability to you or any third party to the extent such reasonable precautions are taken.

9.5. You further acknowledge and agree that may make publicly available or directly available to third parties, some or all of the information you provide for purposes of inspection or for targeted marketing and other purposes as required or permitted by applicable laws.

9.6. In the event that (i) in applying for any Services you are providing information about a third party, you hereby represent and warrant that you have (a) provided notice to that third party of the disclosure and use of that party’s information as set forth in this Agreement and (b) obtained that third party’s express consent to the disclosure and use of that party’s information as set forth in this Agreement.

9.7. You acknowledge and agree that willfully providing inaccurate or unreliable information or willfully failing to update information promptly will constitute a material breach of this Agreement that will be a sufficient basis in our sole and absolute discretion to cancel your Services. You further acknowledge and agree that your failure to respond for over fifteen (15) calendar days to an inquiry by concerning the accuracy of contact information details associated with your account or payment method shall constitute a material breach of this Agreement and is a sufficient basis for the cancellation of your Services.

9.8. Without limiting your obligations under this Section of the Agreement, you agree that (itself or through its third-party service providers) is authorized, but not obligated, to use certain address or billing correction services to update and/or to change any address or billing information associated with your account (including, without limitation, registrant address, billing contact address and credit card information), and you agree that may use such changed information for all purposes in connection with your account (including the sending of renewal notices, invoices, order confirmations or for automatic renewal charges).

9.10. You acknowledge and agree that communications with us are not private and may be published either in their entirety or in edited form at any time, at the sole and absolute discretion of

10. Disclaimer Of Warranty.

11. Availability, errors and inaccuracies.
We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.

12. Limitation Of Liability.
12.1. You bear the risk of any liability relating to your use of our system or Services. You acknowledge and agree that will not be liable under any circumstances to you or any other party, person or entity for any damages or losses that may result from the following:

  • LOSS OR LIABILITY RESULTING FROM ERRORS, OMISSIONS OR MISSTATEMENTS IN ANY AND ALL INFORMATION OR SERVICES PROVIDED UNDER THIS AGREEMENT (This includes loss of data resulting from delays, nondeliveries, mis-deliveries or service interruptions caused by’s own negligence or your errors or omissions, or due to inadvertent release or disclosure of information sent by service interruptions caused by’s own negligence or your errors or omissions, or due to inadvertent release or disclosure of information sent by you.);

12.2. disclaims any responsibility for any Content, goods and services sold by you or otherwise made available through your Website, or the quality or accuracy of any information on your Website. will not endorse, warrant, or guarantee any product or service offered through your Website, and will not be a party to or in any way monitor any transaction between you and third-party purchasers of products or services offered through or resulting from the services or use of your Website, including, but not limited to, all sales of goods or services, credit card transactions, banking or securities transactions, or any business, service or merchandise agreements. Additionally, the website may contain links to other Internet websites or resources (including partner websites or third-party advertising on an website). You acknowledge and agree that neither nor any third party are responsible or liable in any way for (i) the availability or accuracy of linked websites or resources or (ii) the content, advertising or products on or available from such linked websites. The inclusion of any link on our website does not imply that or a third party endorses any of the linked websites, and you agree to use the links at your own risk.

12.3. Additionally, will not be liable to you for any indirect damages of any kind, (including, but not limited to, lost profits, data, the cost of replacement goods or services, goodwill, business interruption or other intangible losses), whether foreseeable or not, regardless of the form of action, whether in contract or tort, including negligence, even if has been advised of the possibility of such damages.

12.4.’s aggregate liability shall not exceed the total amount paid by you for the Services, but in no event shall it be greater than five hundred dollars ($500.00), and you acknowledge and agree that this will be your exclusive remedy under this Agreement and otherwise in relation to your use of the Services. You agree that’s entire liability, in law, equity or otherwise, with respect to any Services provided under this Agreement and/or for any breach of this Agreement, is solely limited to the amount you paid for such Services during the term of this Agreement, except as otherwise limited herein. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states’s liability is limited to the maximum extent permitted by law.

12.5. You acknowledge and agree that any claim or cause of action arising out of or related to this Agreement or any of’s Services must be filed within one (1) year after such claim or cause of action initially arose or such claim or cause of action is permanently barred.


12.7. You acknowledge and agree that the limitations contained in this Section are an essential element of this Agreement and absent such limitations, would not enter into this Agreement or provide Services hereunder. Each Party acknowledges that it has not entered into this Agreement in reliance upon any warranty or representation except those specifically set forth herein.


13. Indemnity.
13.1. You agree to release, indemnify, defend and hold harmless and’s officers, directors, employees, agents, subsidiaries, partners, contractors, shareholders, attorneys, assigns and affiliates from and against any proceedings loss, liabilities, damages, injuries, costs, or expenses, including reasonable attorneys’ fees, resulting from any third-party claim, action or demand arising under or relating to:

  • this Agreement or the breach of Customer warranties, representations and obligations under this Agreement or any other term, rule, policy or agreement;
  • Customer’s failure to perform in accordance with this Agreement;
  • Customer’s use of the Services;
  • the Website, Content and/or URLs; or
  • Customer’s violation of any third-party rights;

13.2. You agree that this indemnification obligation survives this Agreement’s termination or expiration. You agree to give prompt, written notice via email or certified mail to upon the receipt of notice of any claim by a third party against you which might give rise to a claim against, stating the nature and basis of such claim and, if ascertainable, the amount thereof.

13.3. When is threatened with a lawsuit or is sued by a third party, may seek written assurances from you concerning your promise to indemnify Such assurances may, without limitation, be in the form of a deposit of money by you to or its representatives to cover’s fees and expenses, including, but not limited to, reasonable attorneys’ fees, in any such lawsuit or threat of suit. Your failure to provide such assurances shall be considered by to be a material breach of this Agreement. shall have the right to participate in any defense by you of a third-party claim related to your use of any of’s Services, with counsel of’s choice. shall reasonably cooperate in the defense at your request and expense. You shall have sole and absolute responsibility to defend against any claim, but you must receive’s prior written consent regarding any related settlement.

13.4. The use of’s Services to transmit certain kinds of information (including, but not limited to, computer software and other technical data) may violate export control laws and regulations of the United States, whether that information is received abroad or by foreign nationals within the United States. Since exercises no control whatsoever over the information that is received abroad or by foreign nationals within the United States, you agree to comply with all export and import requirements as referenced herein. Since exercises no control whatsoever over the content of information passing through its Service, the entire burden of complying with all applicable laws and regulations is your obligation. You agree to comply with such applicable laws and regulations and to indemnify and hold harmless from any damages it may suffer resulting from any violation of the export control laws of the United States. See our Privacy Policy at .

14. Waiver.
14.1. No waiver of any provision of this Agreement is effective unless it is in writing and signed by an authorized representative of’s remedies under this Agreement are cumulative and not alternative, and the election of one remedy for a breach does not preclude pursuit of other remedies. The failure of to require your performance of any Agreement provision does not affect the full right to require such performance at any time in the future. The waiver by of any rights arising out of any breach of any Agreement provision shall not be taken or held to be a waiver of the provision itself. Any failure by to enforce any of its rights under this Agreement or any applicable laws does not constitute a waiver of such right.

14.2. Neither Party will be deemed to have waived any of its rights under this Agreement by lapse of time or by any statement or representation other than (i) by an authorized representative and (ii) in an explicit written waiver. No waiver of any rights arising out of a breach of this Agreement will constitute a waiver of rights relating to any prior or subsequent breach of this Agreement.

15. Severability.
15.1. You agree that the terms of this Agreement are severable. If any term or provision is declared invalid or unenforceable, in whole or in part, that term or provision will not affect the remainder of this Agreement. This Agreement will be deemed amended to the extent necessary to make this Agreement enforceable, valid and, to the maximum extent possible, consistent with applicable law and consistent with the original intention of the Parties; and the remaining terms and provisions will remain in full force and effect.

15.2. If any provision of this Agreement is found by arbitration or a court of competent jurisdiction to be invalid, will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of as reflected in the original provision. The invalidity or unenforceability of any provision of this Agreement does not affect the validity or enforceability of any other provision of this Agreement, which will remain in full force and effect.

16. Force Majeure.
Neither Party is deemed in default hereunder, nor will it hold the other Party responsible for, any cessation, interruption or delay in the performance of its obligations under this Agreement due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, boycott, viral pandemic or viral epidemic, provided that the Party relying upon this Section takes all steps reasonably necessary under the circumstances to mitigate the effects of the force majeure event upon which such notice is based; provided further, that in the event a force majeure event described in this Section extends for a period in excess of thirty (30) days in the aggregate, may immediately terminate this Agreement and will have no liability therefrom.

17. Entire Agreement.
17.1. This Agreement, as well as any additional Terms and Conditions, rules, policies and service agreements, together with all modifications thereto, constitute the entire agreement between you and concerning your use of the Services and any other subject matter related to this Agreement. This Agreement supersedes and governs all prior proposals, agreements or other communications between you and (including, but not limited to, any prior versions of this Agreement).

17.2. You may not waive, modify or supplement this Agreement, in whole or in part, except for written permission or amendment by reserves the right, in its sole and absolute discretion, to unilaterally change, modify and/or revise the Agreement, and any incorporated policies, agreements or notices, from time to time. Such changes, modifications or revisions shall be effective immediately upon posting to this website, and are provided to you via the Notice provisions set forth in Section 27 below (Notice) and it is implied you have accepted, and to be apprised of and bound by, any such modifications or revisions to the Agreement through your continued use of the Services.

18. Headings And Interpretation.
The section headings contained in this Agreement are inserted for convenience only and do not affect in any way the meaning or interpretation of this Agreement. Also, in all references herein to any parties, persons, entities or corporations, the use of any particular gender or the plural or singular number is intended to include the appropriate gender and number as the text of this Agreement may require.

19. Conflicts With Other Agreements.
In the event of any conflict between this Agreement and the Terms and Conditions governing your use of any Services provided by’s third-party service providers or any registry administrator, the Terms and Conditions of this Agreement govern as it relates to any rights, obligations and remedies as between you and

20. Transfers And Assignments.
You may not assign or transfer, either directly or through a third party, this Agreement or any of its interests, rights or obligations hereunder (of any website, product or service offering), without the prior written consent of Any attempted assignment in violation of the foregoing provision will be null and void and of no force or effect whatsoever. may assign its rights and obligations under this Agreement, and may engage subcontractors or agents in performing its duties and exercising its rights hereunder, without notice to or consent of the Customer. This Agreement is binding upon and shall insure to the benefit of the Parties hereto and their respective successors and permitted assigns.

21. No Agency.
This Agreement does not create any agency, employment, partnership, joint venture, franchise or other similar or special relationship between you and Neither Party has the right or authority to assume or create any obligations or to make any representations, warranties or commitments on behalf of the other Party or its affiliates, whether express or implied, or to bind the other Party or its affiliates in any respect whatsoever. The relationship between you and is limited to the responsibilities and obligations of both Parties as established in this entire Agreement.

22. No Third-Party Beneficiaries.
You acknowledge and agree that nothing herein, express or implied, is intended to nor is to be construed to confer upon or give to any person, other than you, any interests, rights, remedies or other benefits conveyed to you herein.

23. Export Restrictions And Prohibited Transactions.
You acknowledge and agree that you shall not import, export or re-export directly or indirectly, any commodity, including your products incorporating or using any Services, in violation of the laws and regulations of any applicable jurisdiction. You warrant as Customer, agent and/or licensor of Customer, that you are not, nor is Customer acting on behalf of, any person or entity that is prohibited from engaging in transactions with U.S. citizens, nationals or entities under applicable U.S. laws and regulations including, but not limited to, regulations issued by the U.S. Office of Foreign Assets Control (“OFAC”). In addition, you are not, nor is Customer acting on behalf of, any person or entity that is a Specially Designated National (“SDN”), as OFAC may so designate from time to time. In addition to all other rights and remedies available to under this Agreement and at law and in equity, you and/or Customer’s breach of this Section will result in immediate termination of the Agreement and forfeiture of any and all Services or amounts previously provided, paid and/or owed to Customer under this Agreement.

24. Survival.
In the event of termination of the Agreement, Sections 1, 2, 3, 4, 5, 6, 8, 9, 10, 11, 12, 13, 14, 15, 16, 20, 21, 23, 24, 25, 26 and 27 of this Agreement survives such termination or expiration, as applicable.

25. Disputes
25.1. Any dispute or claim relating in any way to your use of any Upgrade Web Design Service, or to any products sold or distributed by Upgrade Web Design or through will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

25.2. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.

25.3. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent at Upgrade Web Design, LLC, 11426 Davis St #720, Grand Blanc, MI, 48480. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Upgrade Web Design will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.

25.4. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

26. Applicable Law
By using any Upgrade Web Design Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Michigan, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute of any sort that might arise between you and Upgrade Web Design.

27. Notices.
27.1. All mail Notices from to you are deemed effective when: (i) sent by certified mail, return receipt requested or by any recognized overnight delivery service to your last known mailing address; (ii) sent via electronic mail to your last known Customer contact email address; (iii) sent via fax to your last known fax number; or posted on and any of the applicable pages linked thereto, as updated from time to time.

27.2. When you provide contact information to, you agree that may use this information to contact you in any format or manner chooses. may, but has no obligation to, send a single notice by various means of delivery (i.e., fax, e-mail, certified mail or express mail). In no event shall be liable to you for choosing to send notice in one manner or format over another.

27.3. You authorize to contact you via the contact information provided in your account information that deems is of potential interest to you. Notices and announcements may include commercial e-mails, telephone solicitations, phone text, push notifications, other electronic forms, and other notices describing changes, upgrades, new products and services or other information pertaining to Internet security or to enhance your identity on the Internet and/or other relevant matters.

27.4. You shall give Notice to by contacting’s Customer Service as listed on’s Website or otherwise provided by

Please review our other policies posted on this site. These policies also govern your use of Upgrade Web Design Services. We reserve the right to make changes to our site, policies, Service Terms, and the Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. If you do not agree with all applicable Agreements do not purchase any products or services now or in the future.

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Signature Certificate
Document name: MSA
lock iconUnique Document ID: 21708e07430fb3ef0aa1ede6674e38d2c29f69c3
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December 18, 2020 4:40 pm EDTMSA Uploaded by Braden Simpson - IP
December 18, 2020 4:48 pm EDTUpgrade Support - added by Braden Simpson - as a CC'd Recipient Ip:
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December 20, 2021 2:25 pm EDTUpgrade Support - added by Braden Simpson - as a CC'd Recipient Ip:
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