The collective documents listed below create Upgrade Web Design’s Terms & Conditions, as well as Privacy & Security.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review all policies posted on this site. These policies also govern your use of Upgrade Web Design Services. We reserve the right to make changes to our site, policies, Service Terms, and these conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Last Updated: December 16, 2020
1.1. THIS SERVICE AGREEMENT (the “Agreement” and/or “Terms and Conditions”), as amended from time to time by Upgrade Web Design, LLC, a Michigan limited liability company, its subsidiaries, affiliates, predecessors, successors and assigns (the terms “Upgrade Web Design LLC”, “UpgradeWebDesign.com”, “Upgrade Web Design”, “us,” “we” and/or “our” shall refer to Upgrade Web Design, LLC), between you (the terms “Customer”, “Buyer”, “you” and/or “your” shall refer to the individual, entity or organization that accepts this Agreement, has access to your account or uses the Services) and UpgradeWebDesign.com, sets forth the terms and conditions applicable to your purchase and/or use of our products and services (collectively, the “Services”) as further set forth herein. You and UpgradeWebDesign.com together may be referred to herein as the “Parties” and each may be referred to herein as a “Party.” This Agreement explains our obligations to you, and your obligations to us in relation to any Services you purchase or otherwise utilize.
1.2. You acknowledge that you have read, understand and agree to be bound by all of the Terms and Conditions of this Agreement, as well as all other applicable rules or policies, terms and conditions, or service agreements that are or may be established by UpgradeWebDesign.com from time to time and are incorporated herein by reference. You may also elect to purchase additional Services from UpgradeWebDesign.com, our partners and/or other third parties, which may have their own service agreements or other related terms and conditions, and it is your obligation to review, accept and abide by those service agreements or other related terms and conditions, as well as this Agreement.
1.3. UpgradeWebDesign.com agrees to comply in all material respects with the Payment Card Industry Data Security Standard (“PCI-DSS”) to the extent applicable to UpgradeWebDesign.com and to the extent UpgradeWebDesign.com is storing, processing, or transmitting any “Cardholder Data” or “Sensitive Authentication Data” (as those defined under the PCI-DSS) in connection with the Services.
2. Orders: Acceptance Of Orders And Use Of Services.
2.1. In these terms of service the method you use to choose which Service(s) to purchase or renew is referred to as an “Order.” First-time customers must purchase our Services through our website. Existing customers may purchase or renew Services through the Upgrade Web Design website User Area, or by contacting our customer support team via chat, phone or ticket. You acknowledge and agree that all conversations with our customer support team shall be recorded and records of such conversations shall be treated as an Order for purchase or renewal of the respective Service(s).
2.2. Your Order will be deemed to be an offer by you to purchase the for Service(s) from us subject to these Terms. No Order shall be deemed to be accepted by Upgrade Web Design until we send you an email notification of our acceptance of the Order.
2.3. The date on which Upgrade Web Design will provide notice of acceptance of the Order, shall be considered as the Effective Date of this Agreement. The Term of the Service(s) will commence as of the Effective Date.
2.4. You must be at least eighteen (18) years of age at the time you place your Order. By submission of an Order you declare that you are eighteen (18) years old or older and have the legal capacity to enter into an agreement with SiteGround.
2.5. If you place an Order on behalf of a legal entity, you represent and warrant that you have the legal authority to bind such legal entity to this Agreement with additional Agreements provided by Upgrade Web Design, in which case the terms “you” or “your” shall refer to such legal entity. In the event that Upgrade Web Design establishes that you do not have the legal authority to bind such legal entities, you will be personally liable for the obligations under these Terms.
2.6. By placing an Order to purchase our Services you declare that there is no other restriction to enter into an agreement with Upgrade Web Design and you are not subject to trade sanctions, embargoes, and other restrictions.
2.7. You understand and agree that all Orders may be subject to automated compliance checks to determine if they meet our financial, security and other reasonable criteria (Fraud Screen). If your Order is flagged for review by any of these checks, it may require our manual review and approval. For such reasons, we might ask you for additional information before we can approve and accept your Order. We will use commercially reasonable efforts to review such Orders in a timely manner, but we are not liable for any delays.
2.9. Orders that fail our Fraud Screen will not be approved and Service(s) will not be provided. In case an Order fails to pass the Fraud Screen, you will receive formal notice that your Order has been cancelled. We are unable to provide additional information about the reasons a particular Order fails to pass the Fraud Screen. In case your Order is cancelled and Service(s) are not yet in production of your website, Upgrade Web Design will reimburse you for all pre-paid fees within seven (7) working days as of the date of Upgrade Web Design’s formal notice to you that your Order was cancelled. We have no liability for payment of any indemnification, compensation for damage or claims related to the Orders not approved because they have failed our Fraud Screen. No interest or other charges will accrue on the advance paid amounts. Upgrade Web Design is not liable for when a refunded amount of money appears in your bank or credit card account.
2.10. This Agreement applies to all Services, whether purchased or utilized separately or as part of a complete solution or packaged bundle. Your purchase of the Services, continued use of the Services, and/or continued access to the Services constitutes your acceptance of this Agreement. If you purchase Services that are sold together as a “bundled” package (e.g., you purchase a package that includes both hosting and a website or other Services, as opposed to your purchasing such Services separately), termination of any part of the Services will result in the termination of all UpgradeWebDesign.com Services provided as part of the bundled package. See Section 4 (Termination) for additional details on this subject. UpgradeWebDesign.com further reserves the right to modify the Services, at our sole and absolute discretion, either temporarily or permanently, at any time or from time to time, with or without notice to you. You agree that UpgradeWebDesign.com shall not be liable to you or any third party for any such modification of the Services and that your continued use of the modified Services, and/or continued access to the modified Services, constitutes your acceptance of any such modifications.
2.11. You acknowledge and agree that some or all of the Services you purchase or receive from us may be provided by one or more vendors, contractors or affiliates selected by UpgradeWebDesign.com in its sole and absolute discretion. As a part of your Services, UpgradeWebDesign.com may provide you access to third-party functionality or services, including, but not limited to, applications, widgets, plugins, Rich Site Summary (“RSS”), event feeds, other feeds, calculators, copy, forms and templates that are incorporated or offered as a part of one or more of the Services (collectively, “Third-Party Functionality”). You acknowledge and agree that your use of any Third-Party Functionality to which you are provided access as part of any UpgradeWebDesign.com Services is in accordance with the terms of any relevant third-party licenses, agreements and/or terms and conditions. Your failure to abide by any such third-party licenses, agreements and/or terms and conditions may result in the immediate termination of your Services provided by UpgradeWebDesign.com. You understand and agree that UpgradeWebDesign.com does not control such Third-Party Functionality and is therefore not liable to you or any third party for any issues of any kind relating to issues relating to Third-Party Functionality. UpgradeWebDesign.com reserves the right, in its sole and absolute discretion, to alter, terminate, suspend, or cancel your access to Third-Party Functionality at any time and without notice to you.
3. Setup And Payment.
3.1. As consideration for the Services you purchase, order or otherwise utilize, you agree to pay UpgradeWebDesign.com all applicable prices and fees as designated in the related order process, with such prices and fees subject to change as provided in this Agreement. All prices and fees are due immediately or upon ordering and are non-refundable, except as otherwise expressly provided in this Agreement, as required by applicable law, or as such prices and fees are billed by UpgradeWebDesign.com under an invoice or order confirmation for Services issued to a Customer that expressly permits payment within thirty (30) days after UpgradeWebDesign.com has sent the Customer such invoice or order confirmation (“Net-30 Customers”).
3.2. If you require Additional Services, then additional prices and fees will apply pursuant to then current rates, which are also subject to change in accordance with this Agreement. All quoted prices and fees exclude all applicable sales tax, use tax, and other taxes and government charges, whether federal, or state. You are responsible for payment of all such taxes, fees, duties and charges on your payment for the purchase of Services arising from any and all fees under this Agreement. Accordingly, you agree to pay all sales and other taxes related to UpgradeWebDesign.com services or payments made by you hereunder. All payments of prices and fees for UpgradeWebDesign.com Services shall be made in U.S. dollars. In addition, due to time differences between (i) the time you complete the checkout process; (ii) the time the transaction is processed; and (iii) the time the transaction posts to your bank or credit card, the conversion rates may fluctuate and UpgradeWebDesign.com makes no representations or warranties that the amount submitted to your bank or credit card for payment will be the same amount that is posted to your bank or credit card statement and you agree to waive any and all claims against UpgradeWebDesign.com based upon such discrepancies (including any and all claims for a refund based on the foregoing). Set up prices and fees, if any, will become payable on the applicable effective date for the applicable Services.
3.3. Unless otherwise stipulated in the related order process, payment for the Services are to be made via a charge to your credit card, charge card, or debit card provided to us (“the Account”). You are solely responsible for any Account information that you provide to UpgradeWebDesign.com and must promptly inform UpgradeWebDesign.com of any changes or updates to the method of payment. By submitting an order for Services, you authorize UpgradeWebDesign.com to charge the order to the Account or to otherwise immediately bill you for the Services. You acknowledge and agree that unless otherwise expressly stipulated in the order process or otherwise changed afterwards in accordance with the applicable process, all annual, monthly or other recurring fees related to the Services or otherwise referenced in this Agreement are to be recurring transactions that will be billed on an ongoing basis until the Services are terminated in accordance with this Agreement. If you have provided billing information sufficient for automatic billing, then UpgradeWebDesign.com will bill you automatically in accordance with the applicable billing frequency. You are obligated to pay for the full amount of the Agreement, even if such full amount is scheduled to be paid in installments. If you elect to pay for the Services in installments, provided such a payment schedule is expressly permitted and accepted by UpgradeWebDesign.com, all installments must be received on or before the applicable due date.
3.4. Pricing for Services, renewals, plugins, and product upgrades may vary based upon the date of your purchase. Additional payment terms may apply to the Services you purchase, as set forth in the applicable supplemental service and product agreements to this Agreement, on our website or as otherwise outlined in the applicable order process.
3.5. Unless otherwise specified herein, on our website or in the applicable Order process, each UpgradeWebDesign.com Service is for a twelve-month term and will automatically renew on a recurring basis until the Agreement is properly terminated in accordance with its terms. Any UpgradeWebDesign.com Service that provides for a monthly billing cycle will be billed every four (4) weeks, unless you opted for an annual subscription, in which case your subscription will renew on the anniversary of the date of purchase. Any renewal of your Services with Upgrade Web Design is subject to our then current Terms and Conditions, including, but not limited to, successful completion of any applicable authentication procedure, and payment of all applicable service prices and fees at the time of renewal. It is at Upgrade Web Design’s sole discretion if any refund is issued should a cancellation request be submitted after the renewal date has passed.
3.6. Orders to Upgradewebdesign.com will automatically opt-in to our automatic renewal process in accordance with the instructions (and subject to your agreement to the terms and conditions pertaining to that process) on our website or in the applicable order process. You agree that if you are enrolled in or otherwise utilizing our auto-renew service, we will attempt to renew your service at some point less than thirty (30) days prior to its expiration, and without notice to you. We will endeavor, but are not obligated, to provide you with notice prior to the renewal of your Services at least fifteen (15) days prior to the renewal date. Such automatic renewal for your Services, if successful, may be for a shorter term than the term for which you originally purchased your Services, but in no event shall such term be longer than the term currently in place for the Services. You further agree that, should the option to change from auto-renewal to manual renewal be made available, that you must call UpgradeWebDesign.com customer service in order to facilitate such a change. In any event, you are solely and absolutely responsible for the credit card or payment information you provide to UpgradeWebDesign.com and must promptly inform Upgrade Web Design of any changes thereto (e.g., change of expiration date, cancellation of card, or account number).
3.7. In the event that you are not enrolled in auto-renew, or are enrolled in services that do not require you to have opted-in to auto-renew, and want to renew your Services, you acknowledge and agree you are responsible for actively renewing your Services and you further assume all risk and consequences if you wait until the end of the Services term or otherwise to attempt to renew any Services. If any Service is not successfully renewed prior to the expiration of its then current term, all your rights to such Service will terminate, and we will have no obligation to allow you to renew a Service once its expiration date has passed. Additionally, for domain name registration services, even if a registry administrator or third-party service provider provides a grace period to UpgradeWebDesign.com upon expiration or termination of such Service, you acknowledge and agree that any post-expiration renewal or redemption processes implemented on your behalf are at our sole and absolute discretion, and may be subject to a late fee, reinstatement fee, redemption fee and/or other fee.
3.8. Without limiting any of Upgrade Web Design LLC’s rights hereunder, should any fee payment become delinquent, UpgradeWebDesign.com may suspend or cancel your Services; provided, however, related charges will continue to accrue. You acknowledge and agree that UpgradeWebDesign.com is not responsible whatsoever for any effect the suspension of Services might have. If UpgradeWebDesign.com provides any Service discount to you and you default on payments or obligations as outlined herein, UpgradeWebDesign.com may rescind all discounts and require full payment for the Services. All sums due and payable that remain unpaid after any applicable cure period herein will accrue interest as a late charge of 1.5% per month or the maximum amount allowed by law, whichever is less. UpgradeWebDesign.com further reserves the right to refer any amounts owed hereunder to a third party for collection in the event of default. In the event your account is sent to collection, you agree to pay all costs of collection, including costs, litigation and attorneys’ fees. A $20.00 (Twenty U.S. dollars) collection fee may be charged for all dishonored checks. Moreover, an additional fee may also be assessed for the following reasons: (i) late payment; (ii) payment with insufficient funds; (iii) denied or invalid credit card number; or (iv) the re-starting or reinstating of Services terminated for nonpayment. UpgradeWebDesign.com will re-start or reinstate any such Service in our sole and absolute discretion and subject to our receipt of the applicable service fee, renewal fee or other fee.
3.9. If Customer pays for the Services by credit card, debit card or charge card, Customer permanently and irrevocably waives any and all right to enact a ‘chargeback’ (that is, a disputed, reversed or contested charge with the applicable bank, credit card, charge card or other payment method) against these payments for any reason whatsoever against UpgradeWebDesign.com. If for any reason UpgradeWebDesign.com is unable to charge your credit card on file in your Account or other payment method for the full amount owed for the Services provided, or if UpgradeWebDesign.com receives notification of a chargeback, reversal, payment dispute or is charged a penalty for any fee it previously charged to your Account or other payment method, you agree that we may pursue all available lawful remedies in order to obtain payment, including, but not limited to, immediate cancellation, without notice to you, of any your Services. We also reserve the right to charge you reasonable “administrative fees” or “processing fees” for (i) additional tasks we may perform outside the normal scope of the Services; (ii) additional time and/or costs we may incur in providing the Services, and/or (iii) your noncompliance with this Agreement (as determined by us in our sole and absolute discretion). Typical administrative or processing fee scenarios include, but are not limited to: (i) customer service issues that require additional personal time or attention; (ii) recouping any and all costs and fees, including the cost of Services, incurred by UpgradeWebDesign.com as the results of chargebacks or other payment disputes brought by you, your bank or other payment method processor. Administrative fees and or processing fees will be billed to the Account or other payment method you have on file with UpgradeWebDesign.com.
3.10. CUSTOMER UNDERSTANDS AND AGREES THAT ALL UPGRADEWEBDESIGN.COM FEES AND CHARGES ARE NONREFUNDABLE AND THAT UPGRADEWEBDESIGN.COM MAY CHANGE ANY PRICE, FEE, RATE OR PLAN AT ANY TIME UPON NOTICE TO CUSTOMER IN ACCORDANCE WITH SECTION 27 (NOTICE) OF THIS AGREEMENT.
4. Term, Termination, And Suspension.
4.1. Generally. UpgradeWebDesign.com may terminate this Agreement immediately for any or no reason and without notice to you. Without limiting the foregoing, UpgradeWebDesign.com reserves the right to terminate or suspend all Services immediately without notice to you if UpgradeWebDesign.com determines, in its sole and absolute discretion, that you have failed to comply with your obligations as set forth in this Agreement. In the event of your chargeback by a credit card, debit card, charge card or other payment method, or other non-payment by you in connection with your payments of the applicable billing cycle fee, renewal fee or other applicable fee, you acknowledge and agree that all of your Services may be suspended, canceled or terminated, in our sole and absolute discretion and without notice to you.
4.2. Unless otherwise stipulated in the related order process, you may terminate this Agreement and the Services, with 30 days advance notice by submitting a cancellation form on UpgradeWebDesign.com and speaking with a Customer Service representative, whereby this termination request may be recorded, and the Services will terminate as of the end of the applicable billing period. Subscriptions cannot be cancelled via voicemail. You are responsible for all fees incurred up to and including the date of termination and upon termination you may receive a final bill reflecting the balance due for any remaining charges and agree to pay all such fees incurred by you and/or via your utilization of the Services. If you order any Services by telephone and do not agree to be legally bound by these Terms and Conditions at that time, you must notify UpgradeWebDesign.com within seventy-two (72) hours from the time that UpgradeWebDesign.com has sent you a welcome email to your account email address on record, that you desire to cancel such Services, whereby the Services will be cancelled, and a refund of any payments or fees already paid to UpgradeWebDesign.com with respect to the order of the Services will be issued, with no further obligation by either Party. Your failure to notify UpgradeWebDesign.com of cancellation of any Services as described above will indicate that you acknowledge and agree that you have read and understood these Terms and Conditions and agree to be legally bound by them.
4.3. Except as otherwise expressly set forth herein or on our website, UpgradeWebDesign.com will cease charging your credit card, debit card, charge card or other payment method if applicable, for any monthly service fees as of the expiration of the billing cycle in which the termination is effective. Unless otherwise specified in writing by UpgradeWebDesign.com, you will not receive any refund for payments already made by you as of the date of termination, regardless of whether any related Services have been performed, and you may also incur additional fees and/or be obligated to pay us for the balance of your term (in the case of a monthly or annual subscription being paid over time, as provided in various supplemental service and product agreements). If termination of this Agreement is due to your default hereunder, you shall bear all costs of such termination, including any reasonable costs UpgradeWebDesign.com incurs in closing your account and you further agree to pay any and all costs incurred by UpgradeWebDesign.com in enforcing your compliance with this Section. Upon termination, you must destroy any copy of the materials licensed to you hereunder and referenced herein. You agree that upon termination or discontinuance for any reason, we may delete all information related to you on the Service, if applicable. In addition to the terms set forth herein, certain UpgradeWebDesign.com Services may have additional terms regarding termination, which are set forth in the applicable supplemental service and/or product agreements. Moreover, should you or we cancel or terminate your Services at any time prior to the completion of the applicable term, such cancellation or termination may result in our application of an early termination fee charged to your account, in our sole and absolute discretion and without notice to you.
4.4. Termination of Bundled Services. In addition to the Terms and Conditions set forth herein, if you purchase UpgradeWebDesign.com Services which are sold together as a solution or bundled package of Services (referred to as an “Express Plan” on our website”), any termination relating to any one such solution or bundled package will terminate all UpgradeWebDesign.com Services included in such solution or bundled package. For instance, without limiting the generality of the foregoing, any third-party subscription registered with or maintained by UpgradeWebDesign.com under this Agreement may be cancelled. Upon the effective date of termination, UpgradeWebDesign.com will no longer provide the solution or bundled package to you, any licenses granted to you will immediately terminate, and you must cease using such Services immediately; provided, however, that we may, in our sole and absolute discretion and subject to your agreement to be bound by the applicable agreements and to pay the applicable fees, allow you to convert certain Services included in the bundled Services to stand-alone Services such as a hosting or maintenance plan.
5.1. Generally. Except as otherwise set forth herein, all right, title and interest in and to: (i) all registered and unregistered trademarks, service marks and logos; (ii) all patents, patent applications and patentable ideas, inventions and/or improvements; (iii) all trade secrets, proprietary information and know-how; (iv) all divisions, continuations, reissues, renewals and extensions thereof now existing or hereafter filed, issued or acquired; (v) all registered and unregistered copyrights including, but not limited to, any forms, images, audiovisual files, and text; and (vi) all other intellectual property, proprietary rights or other rights related to intangible property which are used, developed, comprising, embodied in or practiced in connection with any of the UpgradeWebDesign.com Services identified herein (collectively, “UpgradeWebDesign.com Intellectual Property Rights”) are owned by Upgrade Web Design, LLC or its licensors, and you agree to make no claim of interest in or ownership of any such UpgradeWebDesign.com Intellectual Property Rights. You acknowledge and agree that no title to the UpgradeWebDesign.com Intellectual Property Rights is transferred to you, and that you do not obtain any rights, express or implied, in UpgradeWebDesign.com’s Service or its licensors’ service, other than the rights expressly granted in this Agreement. To the extent that you create any derivative work (any work that is based upon one or more preexisting versions of a work provided to you, such as an enhancement or modification, revision, translation, abridgement, condensation, expansion, collection, compilation or any other form in which such preexisting works may be recast, transformed or adapted), any such derivative work is owned by UpgradeWebDesign.com and all right, title and interest in and to each such derivative work automatically vests in UpgradeWebDesign.com. UpgradeWebDesign.com has no obligation to grant you any right in any such derivative work, except as otherwise expressly provided in one or more of the supplemental service and product agreements.
Trademark Ownership, Licenses and Restrictions. Upon your election to use and pay the applicable fees in conjunction with certain Services, UpgradeWebDesign.com may grant to you a non-exclusive, non-transferable, revocable, royalty-free license (without the right to grant sublicenses) to use and reproduce those trademarks expressly provided to you by UpgradeWebDesign.com for use under this Agreement (the “UpgradeWebDesign.com Marks”). The UpgradeWebDesign.com Marks are solely for use in the display on those locations on your Website’s web pages as designated by UpgradeWebDesign.com in its sole and absolute discretion, and solely in accordance with any UpgradeWebDesign.com Trademark Use Policy, which is incorporated herein by reference and that UpgradeWebDesign.com may periodically change from time to time without notice to you. UpgradeWebDesign.com grants you no rights whatsoever in the UpgradeWebDesign.com Marks other than those expressly granted in this Section. You acknowledge and agree to UpgradeWebDesign.com’s exclusive ownership of the UpgradeWebDesign.com Marks. You agree not to take any action inconsistent with such ownership and you agree not to adopt, use or attempt to register any trademarks or trade names that are confusingly similar to the UpgradeWebDesign.com Marks or in such a way as to create combination marks with the UpgradeWebDesign.com Marks. At UpgradeWebDesign.com’s request, and in its sole and absolute discretion, you must immediately discontinue any use and display of the UpgradeWebDesign.com Marks. You acknowledge and agree that, except with respect to the limited trademark license expressly granted in this Section, no licenses are granted by UpgradeWebDesign.com with regard to any other trademarks, service marks or trade names owned by UpgradeWebDesign.com, its subsidiaries or affiliates.
Ownership of Data. You acknowledge and agree that UpgradeWebDesign.com owns all database, compilation, collective and similar rights, title and interest worldwide in our proprietary information databases, and all information and derivative works generated from those databases. Additionally, you hereby grant to UpgradeWebDesign.com a nonexclusive, worldwide, perpetual, irrevocable, fully paid-up right and license to use in our business, however it evolves, including the rights to copy, distribute, display, perform, transmit, prepare derivative works from or otherwise use without restriction the following information.
Use and Ownership of Images. The Services may contain, utilize or otherwise involve photo images (the “Images”) and as such UpgradeWebDesign.com may provide the Images to you in the process of providing the Services. The Images are either owned by UpgradeWebDesign.com or licensed from a third party. Unless otherwise stipulated by UpgradeWebDesign.com, your use of the Images is subject to the restrictions set forth in this Section and otherwise in accordance with this Agreement. Provided you are not in breach of this Agreement or any of the representations and warranties contained herein, and provided you have paid the applicable fees, you may perform the following actions subject to the restrictions set forth in this Section (upon termination of the Services or this Agreement all of your rights and licenses in and to the Images will immediately terminate):
5.2. With respect to the use of any Images, you may not:
use the Images or any part as part of a trademark, service mark or logo. UpgradeWebDesign.com and those third parties from whom they have licensed images retain the full rights to the Images, and therefore you cannot establish their own rights over any part of the Images;
6. Customer Responsibilities.
6.1. Generally, You shall be responsible for the following (whereby you agree that your failure to perform these responsibilities shall be deemed a material breach of this Agreement):
6.2. Depending on the Services you choose, you may also be responsible for establishing and maintaining a commercial relationship with a financial institution, credit card processor, bank, PayPal or Stripe. The terms of any such relationship are between you and that entity and such terms may be more restrictive or place limits on your use of the Services; you should therefore contact those entities for more information regarding such terms where applicable.
Website Control and Content. Unless otherwise expressly stated herein or depending on the services you elect to receive, you will be solely responsible for the operation of your Website, including the accepting, processing and filing of customer orders generated through your Website, and handling any customer inquiries, complaints or disputes arising from orders or sales generated through your Website. Automatic backup services may be available for database backup and website backup depending on the Services you elect to receive. For backup on demand services in database backup and website backup, all backups done by us will be counted towards existing storage capacity elected in the Services you receive. Backup services are not guaranteed and you agree that UpgradeWebDesign.com has no obligation to hold backup information for a specified period of time nor is all backup information guaranteed to be available at all times. If backup services are not available to you or you elect to opt out of the backup services, you agree that UpgradeWebDesign.com has no obligation to backup any data related to your Website’s Content, data or operation and you should independently take appropriate steps to maintain such data in accordance with your needs and requirements.
6.3. You will be solely responsible for creating, and controlling the Content on your Website, unless UpgradeWebDesign.com provides content creation or copywriting services as part of any design or other Services available to you under this or any other supplemental service and product agreements applicable to the plan(s) you purchased from UpgradeWebDesign.com , including all descriptions of the products and services you offer to customers with your Website and user-generated Content on and related to your Website. When acting as a conduit, UpgradeWebDesign.com will give you discretion over your Content provided it is compatible and interoperable with any Services provided under this Agreement. You retain all rights, title and interest in and to all intellectual property rights embodied in the Content, exclusive of any Content provided by UpgradeWebDesign.com.
6.4. You acknowledge that, when providing you with the ability to publish and distribute your own or third-party products, services or Content on your Website, UpgradeWebDesign.com is acting only as passive conduits for the publishing and/or distribution of such products, services or Content. UpgradeWebDesign.com has no obligation to you or any third party, and undertakes no responsibility to review your Website, the products or services listed therein or any other Content, including, but not limited to, user-generated Content published and/or distributed on your Website to determine whether any such product, service or Content may incur liability to third parties.
6.5. Except as otherwise stated in this Agreement, you are to be considered the owner of all Customer Content. During the period that UpgradeWebDesign.com provides Services to you pursuant to this Agreement, you hereby grant to UpgradeWebDesign.com and its subcontractors a limited, non-exclusive, royalty-free, worldwide license to copy, reproduce, distribute, transmit, display, perform, create derivative works from, modify, and otherwise use your Website and the Content solely for the purpose of rendering the Services hereunder. You also acknowledge and agree that UpgradeWebDesign.com reserves the right to use your domain name and your Website screenshots in UpgradeWebDesign.com’s portfolio and/or other advertising and promotional materials as provided for above.
6.6. In the event that you post Content or allow your users to upload Content onto your Website, you agree to designate a copyright agent under the Digital Millennium Copyright Act (the “DMCA”) (see 17 U.S.C 512(c)(3) for further detail). In the event that a copyright holder contacts UpgradeWebDesign.com’s copyright agent under the DMCA, you acknowledge and agree that UpgradeWebDesign.com may take all necessary action as required under the DMCA in its sole and absolute discretion, including removing Content from your Website. See our Digital Millennium Copyright Act (DMCA) Notice Policy for more details.
6.8. Accurate Information. You agree to: (1) provide certain true, current, complete and accurate information about you as required by the application process; and (2) maintain and update the information you provided to us when purchasing our Services as needed in order to keep the information current, complete and accurate. We rely on this information to send you important information and notices regarding your account and our Services. You agree that UpgradeWebDesign.com (itself or through its third-party service providers) is authorized, but not obligated, to use the National Change of Address program (and/or such other systems or programs as may be recognized by the United States Postal Service or other international postal authority for updating and/or standardizing address information) to change any address information associated with your account (e.g., registrant address, billing contact address, etc.), and you agree that UpgradeWebDesign.com may use and rely upon any such changed address information for all purposes in connection with your account (including the sending of invoices, order confirmations and other important account information) as though such changes had been made directly by you.
WCAG Compliance; Limitation of Liability.
6.9. Upgrade Web Design aims to have its services accessible to people with disabilities. For full details on Upgrade Web Design’s Accessibility Policies, see our: Accessibility Statement.
6.10. Upgrade Web Design does not guarantee WCAG compliance. Upgrade Web Design offers to install and configure the UserWay widget provided free of charge from UserWay.org to all Upgrade Web Design clients. The UserWay widget interacts with each website, browser and operating system differently and therefore Upgrade Web Design provides no warranty or assurances that the Software will perform as expected on your website. If you or your users experience any unexpected technical issues, bugs or malfunctions, it is your responsibility to report such issues to firstname.lastname@example.org including a detailed message, relevant screenshots, browser versions, OS version and device type. If the UserWay Software changes the intended behavior of your website in any way or does not provide accessibility improvements as expected, you may remove any UserWay code from your site and discontinue using the Software by reporting to us at email@example.com.
6.11. In no event shall Upgrade Web Design be liable to you or to any third party claiming through you or on your behalf. As such, neither Upgrade Web Design, its directors, officers, employees or agents, nor any Upgrade Web Design partner, affiliate or third-party service provider shall in any way be liable to you or your users and you hereby waive any direct or indirect, economic, financial, special, commercial, incidental, exemplary or consequential damages, including without limitation lost profits, citations, loss of business revenue or earnings, lost data, damages caused by bugs, glitches, malfunctions or a failure to realize intended functionality, design or content, arising from or in connection with the use or performance of the Software, even if Upgrade Web Design or a Upgrade Web Design affiliate are aware of the possibility of such damages. You agree to indemnify and hold Upgrade Web Design harmless from all claims, judgments, liabilities, expenses, or costs arising from any breach of this agreement and/or acts or omissions.
7. Customer Representations And Warranties.
7.1. Customer hereby represents and warrants as follows:
8. Customer Account Access.
To access or use the UpgradeWebDesign.com Services or to modify your account, you are required to establish an account and obtain a login name, password and/or passphrase. You authorize us to process any and all account transactions initiated through the use of your password and/or passphrase. You are solely responsible for maintaining the confidentiality of your password and passphrase. You must immediately notify us of any unauthorized use of your password or passphrase and you are responsible for any unauthorized activities, charges and/or liabilities made through your password or passphrase. In no event will we be liable for the unauthorized use or misuse of your login name, password or passphrase, or for the unauthorized access to your account(s) as a result of the same. You agree that we may log off, terminate, or cancel any account that is inactive for an extended period of time at our sole discretion.
9. Privacy, Disclosure, And Use Of Information.
9.3. We will not process data about any identified or identifiable natural person that we obtain from you in a way incompatible with the purposes and other limitations which we describe in this Agreement.
9.4. UpgradeWebDesign.com will take reasonable precautions to protect the information it obtains from you from our loss, misuse, unauthorized access or disclosure or use, or alteration or destruction, of that information. You acknowledge and agree that UpgradeWebDesign.com shall have no liability to you or any third party to the extent such reasonable precautions are taken.
9.5. You further acknowledge and agree that UpgradeWebDesign.com may make publicly available or directly available to third parties, some or all of the information you provide for purposes of inspection or for targeted marketing and other purposes as required or permitted by applicable laws.
9.6. In the event that (i) in applying for any Services you are providing information about a third party, you hereby represent and warrant that you have (a) provided notice to that third party of the disclosure and use of that party’s information as set forth in this Agreement and (b) obtained that third party’s express consent to the disclosure and use of that party’s information as set forth in this Agreement.
9.7. You acknowledge and agree that willfully providing inaccurate or unreliable information or willfully failing to update information promptly will constitute a material breach of this Agreement that will be a sufficient basis in our sole and absolute discretion to cancel your Services. You further acknowledge and agree that your failure to respond for over fifteen (15) calendar days to an inquiry by UpgradeWebDesign.com concerning the accuracy of contact information details associated with your account or payment method shall constitute a material breach of this Agreement and is a sufficient basis for the cancellation of your Services.
9.8. Without limiting your obligations under this Section of the Agreement, you agree that UpgradeWebDesign.com (itself or through its third-party service providers) is authorized, but not obligated, to use certain address or billing correction services to update and/or to change any address or billing information associated with your account (including, without limitation, registrant address, billing contact address and credit card information), and you agree that UpgradeWebDesign.com may use such changed information for all purposes in connection with your account (including the sending of renewal notices, invoices, order confirmations or for automatic renewal charges).
9.10. You acknowledge and agree that communications with us are not private and may be published either in their entirety or in edited form at any time, at the sole and absolute discretion of UpgradeWebDesign.com.
10. Disclaimer Of Warranty.
YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK, AND THAT EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. UPGRADEWEBDESIGN.COM EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE.
11. Availability, errors and inaccuracies.
We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.
12. Limitation Of Liability.
12.1. You bear the risk of any liability relating to your use of our system or Services. You acknowledge and agree that UpgradeWebDesign.com will not be liable under any circumstances to you or any other party, person or entity for any damages or losses that may result from the following:
12.2. UpgradeWebDesign.com disclaims any responsibility for any Content, goods and services sold by you or otherwise made available through your Website, or the quality or accuracy of any information on your Website. UpgradeWebDesign.com will not endorse, warrant, or guarantee any product or service offered through your Website, and will not be a party to or in any way monitor any transaction between you and third-party purchasers of products or services offered through or resulting from the services or use of your Website, including, but not limited to, all sales of goods or services, credit card transactions, banking or securities transactions, or any business, service or merchandise agreements. Additionally, the UpgradeWebDesign.com website may contain links to other Internet websites or resources (including partner websites or third-party advertising on an UpgradeWebDesign.com website). You acknowledge and agree that neither UpgradeWebDesign.com nor any third party are responsible or liable in any way for (i) the availability or accuracy of linked websites or resources or (ii) the content, advertising or products on or available from such linked websites. The inclusion of any link on our website does not imply that UpgradeWebDesign.com or a third party endorses any of the linked websites, and you agree to use the links at your own risk.
12.3. Additionally, UpgradeWebDesign.com will not be liable to you for any indirect damages of any kind, (including, but not limited to, lost profits, data, the cost of replacement goods or services, goodwill, business interruption or other intangible losses), whether foreseeable or not, regardless of the form of action, whether in contract or tort, including negligence, even if UpgradeWebDesign.com has been advised of the possibility of such damages.
12.4. UpgradeWebDesign.com’s aggregate liability shall not exceed the total amount paid by you for the Services, but in no event shall it be greater than five hundred dollars ($500.00), and you acknowledge and agree that this will be your exclusive remedy under this Agreement and otherwise in relation to your use of the Services. You agree that UpgradeWebDesign.com’s entire liability, in law, equity or otherwise, with respect to any Services provided under this Agreement and/or for any breach of this Agreement, is solely limited to the amount you paid for such Services during the term of this Agreement, except as otherwise limited herein. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states UpgradeWebDesign.com’s liability is limited to the maximum extent permitted by law.
12.5. You acknowledge and agree that any claim or cause of action arising out of or related to this Agreement or any of UpgradeWebDesign.com’s Services must be filed within one (1) year after such claim or cause of action initially arose or such claim or cause of action is permanently barred.
12.6. YOU FURTHER AGREE THAT YOU AND UPGRADE WEB DESIGN, LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.
12.7. You acknowledge and agree that the limitations contained in this Section are an essential element of this Agreement and absent such limitations, UpgradeWebDesign.com would not enter into this Agreement or provide Services hereunder. Each Party acknowledges that it has not entered into this Agreement in reliance upon any warranty or representation except those specifically set forth herein.
12.8. ACCORDINGLY, YOUR PURCHASE AND OR USE OF OUR SERVICES IS ENTIRELY AT YOUR OWN RISK.
13.1. You agree to release, indemnify, defend and hold harmless UpgradeWebDesign.com and UpgradeWebDesign.com’s officers, directors, employees, agents, subsidiaries, partners, contractors, shareholders, attorneys, assigns and affiliates from and against any proceedings loss, liabilities, damages, injuries, costs, or expenses, including reasonable attorneys’ fees, resulting from any third-party claim, action or demand arising under or relating to:
13.2. You agree that this indemnification obligation survives this Agreement’s termination or expiration. You agree to give prompt, written notice via email or certified mail to UpgradeWebDesign.com upon the receipt of notice of any claim by a third party against you which might give rise to a claim against UpgradeWebDesign.com, stating the nature and basis of such claim and, if ascertainable, the amount thereof.
13.3. When UpgradeWebDesign.com is threatened with a lawsuit or is sued by a third party, UpgradeWebDesign.com may seek written assurances from you concerning your promise to indemnify UpgradeWebDesign.com. Such assurances may, without limitation, be in the form of a deposit of money by you to UpgradeWebDesign.com or its representatives to cover UpgradeWebDesign.com’s fees and expenses, including, but not limited to, reasonable attorneys’ fees, in any such lawsuit or threat of suit. Your failure to provide such assurances shall be considered by UpgradeWebDesign.com to be a material breach of this Agreement. UpgradeWebDesign.com shall have the right to participate in any defense by you of a third-party claim related to your use of any of UpgradeWebDesign.com’s Services, with counsel of UpgradeWebDesign.com’s choice. UpgradeWebDesign.com shall reasonably cooperate in the defense at your request and expense. You shall have sole and absolute responsibility to defend UpgradeWebDesign.com against any claim, but you must receive UpgradeWebDesign.com’s prior written consent regarding any related settlement.
14.1. No waiver of any provision of this Agreement is effective unless it is in writing and signed by an authorized representative of UpgradeWebDesign.com. UpgradeWebDesign.com’s remedies under this Agreement are cumulative and not alternative, and the election of one remedy for a breach does not preclude pursuit of other remedies. The failure of UpgradeWebDesign.com to require your performance of any Agreement provision does not affect the full right to require such performance at any time in the future. The waiver by UpgradeWebDesign.com of any rights arising out of any breach of any Agreement provision shall not be taken or held to be a waiver of the provision itself. Any failure by UpgradeWebDesign.com to enforce any of its rights under this Agreement or any applicable laws does not constitute a waiver of such right.
14.2. Neither Party will be deemed to have waived any of its rights under this Agreement by lapse of time or by any statement or representation other than (i) by an authorized representative and (ii) in an explicit written waiver. No waiver of any rights arising out of a breach of this Agreement will constitute a waiver of rights relating to any prior or subsequent breach of this Agreement.
15.1. You agree that the terms of this Agreement are severable. If any term or provision is declared invalid or unenforceable, in whole or in part, that term or provision will not affect the remainder of this Agreement. This Agreement will be deemed amended to the extent necessary to make this Agreement enforceable, valid and, to the maximum extent possible, consistent with applicable law and consistent with the original intention of the Parties; and the remaining terms and provisions will remain in full force and effect.
15.2. If any provision of this Agreement is found by arbitration or a court of competent jurisdiction to be invalid, UpgradeWebDesign.com will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of UpgradeWebDesign.com as reflected in the original provision. The invalidity or unenforceability of any provision of this Agreement does not affect the validity or enforceability of any other provision of this Agreement, which will remain in full force and effect.
16. Force Majeure.
Neither Party is deemed in default hereunder, nor will it hold the other Party responsible for, any cessation, interruption or delay in the performance of its obligations under this Agreement due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, boycott, viral pandemic or viral epidemic, provided that the Party relying upon this Section takes all steps reasonably necessary under the circumstances to mitigate the effects of the force majeure event upon which such notice is based; provided further, that in the event a force majeure event described in this Section extends for a period in excess of thirty (30) days in the aggregate, UpgradeWebDesign.com may immediately terminate this Agreement and will have no liability therefrom.
17. Entire Agreement.
17.1. This Agreement, as well as any additional UpgradeWebDesign.com Terms and Conditions, rules, policies and service agreements, together with all modifications thereto, constitute the entire agreement between you and UpgradeWebDesign.com concerning your use of the Services and any other subject matter related to this Agreement. This Agreement supersedes and governs all prior proposals, agreements or other communications between you and UpgradeWebDesign.com (including, but not limited to, any prior versions of this Agreement).
17.2. You may not waive, modify or supplement this Agreement, in whole or in part, except for written permission or amendment by UpgradeWebDesign.com. UpgradeWebDesign.com reserves the right, in its sole and absolute discretion, to unilaterally change, modify and/or revise the Agreement, and any incorporated policies, agreements or notices, from time to time. Such changes, modifications or revisions shall be effective immediately upon posting to this website, and are provided to you via the Notice provisions set forth in Section 27 below (Notice) and it is implied you have accepted, and to be apprised of and bound by, any such modifications or revisions to the Agreement through your continued use of the Services.
18. Headings And Interpretation.
The section headings contained in this Agreement are inserted for convenience only and do not affect in any way the meaning or interpretation of this Agreement. Also, in all references herein to any parties, persons, entities or corporations, the use of any particular gender or the plural or singular number is intended to include the appropriate gender and number as the text of this Agreement may require.
19. Conflicts With Other Agreements.
In the event of any conflict between this Agreement and the Terms and Conditions governing your use of any Services provided by UpgradeWebDesign.com’s third-party service providers or any registry administrator, the Terms and Conditions of this Agreement govern as it relates to any rights, obligations and remedies as between you and UpgradeWebDesign.com.
20. Transfers And Assignments.
You may not assign or transfer, either directly or through a third party, this Agreement or any of its interests, rights or obligations hereunder (of any website, product or service offering), without the prior written consent of UpgradeWebDesign.com. Any attempted assignment in violation of the foregoing provision will be null and void and of no force or effect whatsoever. UpgradeWebDesign.com may assign its rights and obligations under this Agreement, and may engage subcontractors or agents in performing its duties and exercising its rights hereunder, without notice to or consent of the Customer. This Agreement is binding upon and shall insure to the benefit of the Parties hereto and their respective successors and permitted assigns.
21. No Agency.
This Agreement does not create any agency, employment, partnership, joint venture, franchise or other similar or special relationship between you and UpgradeWebDesign.com. Neither Party has the right or authority to assume or create any obligations or to make any representations, warranties or commitments on behalf of the other Party or its affiliates, whether express or implied, or to bind the other Party or its affiliates in any respect whatsoever. The relationship between you and UpgradeWebDesign.com is limited to the responsibilities and obligations of both Parties as established in this entire Agreement.
22. No Third-Party Beneficiaries.
You acknowledge and agree that nothing herein, express or implied, is intended to nor is to be construed to confer upon or give to any person, other than you, any interests, rights, remedies or other benefits conveyed to you herein.
23. Export Restrictions And Prohibited Transactions.
You acknowledge and agree that you shall not import, export or re-export directly or indirectly, any commodity, including your products incorporating or using any UpgradeWebDesign.com Services, in violation of the laws and regulations of any applicable jurisdiction. You warrant as Customer, agent and/or licensor of Customer, that you are not, nor is Customer acting on behalf of, any person or entity that is prohibited from engaging in transactions with U.S. citizens, nationals or entities under applicable U.S. laws and regulations including, but not limited to, regulations issued by the U.S. Office of Foreign Assets Control (“OFAC”). In addition, you are not, nor is Customer acting on behalf of, any person or entity that is a Specially Designated National (“SDN”), as OFAC may so designate from time to time. In addition to all other rights and remedies available to UpgradeWebDesign.com under this Agreement and at law and in equity, you and/or Customer’s breach of this Section will result in immediate termination of the Agreement and forfeiture of any and all Services or amounts previously provided, paid and/or owed to Customer under this Agreement.
In the event of termination of the Agreement, Sections 1, 2, 3, 4, 5, 6, 8, 9, 10, 11, 12, 13, 14, 15, 16, 20, 21, 23, 24, 25, 26 and 27 of this Agreement survives such termination or expiration, as applicable.
25.1. Any dispute or claim relating in any way to your use of any Upgrade Web Design Service, or to any products sold or distributed by Upgrade Web Design or through UpgradeWebDesign.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.
25.2. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.
25.3. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent at Upgrade Web Design, LLC, 11426 Davis St #720, Grand Blanc, MI, 48480. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Upgrade Web Design will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
25.4. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
26. Applicable Law
By using any Upgrade Web Design Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Michigan, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute of any sort that might arise between you and Upgrade Web Design.
27.1. All mail Notices from UpgradeWebDesign.com to you are deemed effective when: (i) sent by certified mail, return receipt requested or by any recognized overnight delivery service to your last known mailing address; (ii) sent via electronic mail to your last known Customer contact email address; (iii) sent via fax to your last known fax number; or posted on www.UpgradeWebDesign.com/legal and any of the applicable pages linked thereto, as updated from time to time.
27.2. When you provide contact information to UpgradeWebDesign.com, you agree that UpgradeWebDesign.com may use this information to contact you in any format or manner UpgradeWebDesign.com chooses. UpgradeWebDesign.com may, but has no obligation to, send a single notice by various means of delivery (i.e., fax, e-mail, certified mail or express mail). In no event shall UpgradeWebDesign.com be liable to you for choosing to send notice in one manner or format over another.
27.3. You authorize UpgradeWebDesign.com to contact you via the contact information provided in your account information that UpgradeWebDesign.com deems is of potential interest to you. Notices and announcements may include commercial e-mails, telephone solicitations, phone text, push notifications, other electronic forms, and other notices describing changes, upgrades, new products and services or other information pertaining to Internet security or to enhance your identity on the Internet and/or other relevant matters.
27.4. You shall give Notice to UpgradeWebDesign.com by contacting UpgradeWebDesign.com’s Customer Service as listed on UpgradeWebDesign.com’s Website or otherwise provided by UpgradeWebDesign.com.
SITE POLICIES & MODIFICATION